We are sorry to hear that the Schar product you purchased contained mold.
We pride ourselves on the high quality of our products and service so we appreciate you bringing this to our attention so we can get this resolved.
We will alert our Quality Assurance Department of this issue so the necessary measures can be taken as we further look into what might have caused a quality deviation in this instance.
However, can you please email me at firstname.lastname@example.org
? It will help our QA team greatly if you can provide me with any pictures you may have taken, the complete name of the product, the Best By Date and Batch Code on the Package.
You can find this date and code printed on the inner pouch of our breads or the package of our rolls along the outer edge seam.
Again we apologize for any frustration this may have caused you and we hope that you will once again have confidence when you purchase our Schar products.
If you have any further questions or comments, please do not hesitate to contact us. We appreciate your support of our Schar products.